Category Archives: Incidents

MyResNet

We are investigating a reported issue with connecting to some library resources via MyResNet (the wireless provider in university housing).

Access from all other on-campus and off-campus networks, including the 24-hour labs in every dorm, remains available.

UPDATE on October 14, 2018 at 8:15 PM: We believe this issue is now resolved. If you are having connection issues, please contact us so we can help diagnose the situation.

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Films on Demand

The FOD website is currently unavailable. The publisher has been notified.

UPDATE on October 10, 2018 at 11:15 AM: This issue is now resolved.

Search@UW Export to RefWorks

We are investigating an issue where records imported to RefWorks from Search@UW are missing their title.

In the meantime and as a workaround, titles can be added manually by editing records within RefWorks.

UPDATE on October 9, 2018 at 2:15 PM: This issue is now resolved.

IEEE Xplore Digital Library

Access to subscription content from the IEEE website is currently unavailable. We are investigating this issue.

UPDATE on August 29, 2018 at 1:19 PM: This issue is now resolved.

UPDATE on August 30, 2018 at 9:29 AM: We have reported this issue again to our vendor.

UPDATE on August 30, 2018 at 12:19 PM: Access has been restored.

Special Characters in Certain Websites

We are working with our vendor to diagnose and fix a reported problem wherein some pages are displaying special characters (i.e., a page of garbled text) instead of the desired content.

Effected sites include Annual Reviews and The New England Journal of Medicine, when access from off campus.

The issue appears to be limited to certain web browsers.

If you experience such a problem, please let us know and we can send you any articles if necessary.

UPDATE on August 28 2018 at 7:49 AM: This issue is now resolved.

JSTOR

The JSTOR website is currently experiencing connection issues with downloading PDFs. The vendor is working on this problem.

UPDATE on May 7 2018 at 12:22 PM: This issue is now resolved.